Is there a software license fee for ResourceSpace?
No. ResourceSpace is free software, so there's no annual software license fee. You only pay for the hosting and support package that suits your needs.
What support is included with a ResourceSpace package?
All support packages include full technical support, including backups, security, upgrades, and disaster recovery, removing the burden from your IT team.
You'll be assigned a dedicated DAM Consultant who will guide you through onboarding and tailor the system to your organisation. This includes custom metadata design, user groups, permissions, workflows, and administrator training. Your consultant is always available to answer questions, introduce new features, and adapt the system as your needs evolve.
We also perform regular health checks: annually for Team Cloud, twice a year for Business Cloud, and quarterly for Enterprise and Platinum customers.
What tools are available for account and billing management?
Our customer extranet gives you access to invoices and renewal quotes, with the ability to pay online and download a complete copy of your system at any time.
What's included with ResourceSpace cloud hosting?
We manage all technical aspects for you, just log in and start using the software.
Your system is hosted in world-class facilities in London's Docklands with exceptional global connectivity. It includes RAID redundancy, nightly remote off-site backups, offline backup and disaster recovery, and 24/7 availability monitoring with recovery staff on hand.
Both ResourceSpace and the data centres we use are ISO 27001 certified, so your data is in safe hands.
How is billing handled?
Billing is annual by default, but monthly payment is available on request and requires a direct debit.
UK customers should note that listed prices exclude VAT. For more details, please see our full Terms & SLA.
Can I purchase additional storage space when we need it?
Yes - you can easily 'bolt-on' additional storage when you reach your limit. All you need to do is speak to your DAM Consultant and they'll be able to add it on for you.
Storage added part way through a contract is pro-rated to align with the renewal date of your main service so, after the pro-rated invoice, you'll only ever get one invoice each year.
How does ResourceSpace's pricing compare to the rest of the DAM market?
A lot of DAM vendors choose not to list their prices, instead requiring you to contact sales to learn how much you'll have to pay - but we're confident that ResourceSpace is one of the most competitively priced and best value DAM platforms on the market.
ResourceSpace is open source which means there's no annual software license fee.
Can we switch between support packages later?
Yes. You can move between different support packages whenever you need to.
Can I export my data if we ever leave?
Yes. You can download all files with an accompanying CSV containing the metadata or we can give you a link to download your entire ResourceSpace system which can be installed on your own servers and you can go on using unsupported.