Is there a software license fee for ResourceSpace?
No. ResourceSpace is free software, so there's no annual software license fee. You only pay for the hosting and support package that suits your needs.
What support is included with a ResourceSpace package?
All support packages include full technical support, including backups, security, upgrades, and disaster recovery, removing the burden from your IT team.
Once you've signed up, you'll be assigned a dedicated DAM Consultant. They'll work through the onboarding process with you to build a system that meets your needs perfectly. They'll be aware of your goals and will design a custom metadata schema, user groups, permissions and workflows. They'll also provide administrator training and always be available to answer questions, introduce new functionality and make changes as your knowledge of the system deepens and your requirements develop.
We also perform regular health checks: annually for Team Cloud, twice a year for Business Cloud, and quarterly for Enterprise and Platinum customers.
What tools are available for account and billing management?
Our customer extranet gives you access to invoices and renewal quotes, with the ability to pay online and download a complete copy of your system at any time.
What's included with ResourceSpace cloud hosting?
We manage all technical aspects for you, just log in and start using the software.
Your system is hosted in world-class facilities in London's Docklands with exceptional global connectivity. It includes RAID redundancy, nightly remote off-site backups, offline backup and disaster recovery, and 24/7 availability monitoring with recovery staff on hand.
Both ResourceSpace and the data centres we use are ISO 27001 certified, so your data is in safe hands.
How is billing handled?
Billing is annual by default, but monthly payment is available on request and requires a direct debit.
UK customers should note that listed prices exclude VAT. For more details, please see our full Terms & SLA.