ResourceSpace is free software, so there's no annual software license fee. There are no set up or implementation fees - the annual support fee is all you pay. 10% of our profits go to charity.
The most commonly asked questions about our service packages.
No. ResourceSpace is free software, so there's no annual software license fee. You only pay for the hosting and support package that suits your needs.
All support packages include full technical support, including backups, security, upgrades, and disaster recovery, removing the burden from your IT team.
Once you've signed up, you'll be assigned a dedicated DAM Consultant. They'll work through the onboarding process with you to build a system that meets your needs perfectly. They'll be aware of your goals and will design a custom metadata schema, user groups, permissions and workflows. They'll also provide administrator training and always be available to answer questions, introduce new functionality and make changes as your knowledge of the system deepens and your requirements develop.
We also perform regular health checks: annually for Team Cloud, twice a year for Business Cloud, and quarterly for Enterprise and Platinum customers.
Our customer extranet gives you access to invoices and renewal quotes, with the ability to pay online and download a complete copy of your system at any time.
We manage all technical aspects for you, just log in and start using the software.
Your system is hosted in world-class facilities in London's Docklands with exceptional global connectivity. It includes RAID redundancy, nightly remote off-site backups, offline backup and disaster recovery, and 24/7 availability monitoring with recovery staff on hand.
Both ResourceSpace and the data centres we use are ISO 27001 certified, so your data is in safe hands.
Billing is annual by default, but monthly payment is available on request and requires a direct debit.
UK customers should note that listed prices exclude VAT. For more details, please see our full Terms & SLA.
We release new versions 3-4 times a year and an Enterprise package means you’ll have a fully supported test instance so you can try out any new functionality with your specific configuration before putting it live on your production instance.
Our Enterprise package means you’ll be allocated a huge 64GB RAM and guaranteed access to 8 cores for the ultimate Digital Asset Management hosting.
Our priority SLA which means faster response times from our support team and more consultancy and training on all the features ResourceSpace has to offer from your dedicated Customer Success Manager.
Our expert support team are on hand to deal with any questions or issues you might have, via your dedicated support portal. We'll take care of software upgrades for you as they become available, and we'll reconfigure ResourceSpace for you as your requirements evolve.
We’ll take you through an extensive onboarding process to make sure the system is configured exactly the way you want. This will include many of the more advanced functions and we’ll do training sessions for groups of up to six to make sure everyone’s happy managing the system.
Our expert onboarding process ensures ResourceSpace is configured exactly the way you want. We’ll do training sessions for groups of up to four to make sure everyone’s happy managing the system.
We’ll check in throughout the year to make sure all is well and your dedicated Customer Success Manager will always be available to answer any questions that crop up.
There's no limit to the number of users of any type, and you can optionally open up a subset of your assets to the public with no login needed.
We provide remote training for up to six administrators using Google Meet. Each session is usually around an hour in length, and sessions take place over 1 to 2 weeks allowing time for private learning and practice.
There's a limit of 100 users of any type, and you can optionally open up a subset of your assets to the public with no login needed.
We provide remote training for up to four administrators using Google Meet. Each session is usually around an hour in length, and sessions take place over 1 to 2 weeks allowing time for private learning and practice.
Our higher tier packages allow the use of a custom contract whereby we negotiate new terms to replace the defaults. Our free and Team Cloud packages are available on our standard terms only.
A secure SFTP drop folder providing a rapid way to upload a large volume of files (in the hundreds of gigabytes). ResourceSpace automatically ingests the files after upload for later metadata tagging within the software. Tagging can also be configured to work automatically based on subfolder names within the drop folder.
For our paid hosted packages only, we provide automated tagging of your uploaded content using OpenAI. This powerful technology can also be used to automatically tag content and process metadata, for example by generating keywords for an image or from the text in a document. Find out more in our Knowledge Base.
Increased security and more efficient management of users with a SAML compliant Single Sign-On identity provider such as Microsoft Entra ID (formerly Azure AD), Okta, Google Workspace, OneLogin, or Ping Identity.
Develop integrations easily and add bespoke functionality with our RESTful API. Our built in test tool will even write the code for you.
Since February 2021 we have partnered with Ecologi to plant trees on behalf of our customers so we ensure our service has a positive impact on the planet. More details including our progress to date are on our Ecologi page.
From grassroots nonprofits to large scale enterprises, we help teams manage their digital assets with ease.
Our users consistently rate us highly for reliability, support and ease of use.
Since May 2024, we've committed a portion of our profits to causes that matter.
You help us make a real-world impact through ongoing charitable contributions.
Fairtrade communications staff around the world really appreciate ResourceSpace. It's proven invaluable as a one-stop for sharing and storing all our images and brand assets. I don't know how we'd manage without it!
ResourceSpace has empowered our staff to find and access the content they need independently while allowing us to keep centralised control of assets and metadata.