Common issues
FAQs
- How do I add a new user?
- How do I create a new user group?
- How do I delete a user?
- How do I change the welcome message?
- How do I change the background image?
- How do I change my font/colours/logo?
- Can I change which fields are shown in List view?
- Where can I change my notifications settings?
- Why am I not receiving email notifications?
- I'm receiving too many notifications - help!
- What file formats can be uploaded to ResourceSpace?
- Is it the same process to make a batch upload as it is to add a single resource?
- How do I publish resources that have been uploaded in bulk?
- How do I check for duplicates?
- How do I edit multiple resources at the same time?
- I've missed out an important keyword. Can I add this to my resource(s) after I've published them?
- How do I delete resources? Is there a batch delete option?
- How do I delete resources from the system permanently?
Why am I not receiving email notifications?
Are these configured correctly? You can check your email preferences via the personal menu in the top right corner of the screen and ‘Preferences’ then scroll down to ‘Email’.
If these look right you can check to see if the system is sending you the messages you’d expect via the mail log. This is found via Admin>Reports - then select ‘Mail log’ from the drop down, the dates you’d like the report to cover and then click ‘View report’.
If the mails are logged here as having been sent you could check your spam folder or ask your IT team to make sure they’re not being blocked anywhere.