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Knowledge Base

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Common issues
  • Username/password not accepted
  • Resources not showing for a given user group
  • QuickTime reporting corrupt file when using H264 encoding
  • Resources slow to create previews
  • Contact Sheets not showing special characters
FAQs
  • How do I add a new user?
  • How do I create a new user group?
  • How do I delete a user?
  • How do I change the welcome message?
  • How do I change the background image?
  • How do I change my font/colours/logo?
  • Can I change which fields are shown in List view?
  • Where can I change my notifications settings?
  • Why am I not receiving email notifications?
  • I'm receiving too many notifications - help!
  • What file formats can be uploaded to ResourceSpace?
  • Is it the same process to make a batch upload as it is to add a single resource?
  • How do I publish resources that have been uploaded in bulk?
  • How do I check for duplicates?
  • How do I edit multiple resources at the same time?
  • I've missed out an important keyword. Can I add this to my resource(s) after I've published them?
  • How do I delete resources? Is there a batch delete option?
  • How do I delete resources from the system permanently?

How do I create a new user group?

To create a new user group it’s Admin>System>User groups then type the name of your new group in the ‘Create user group called…’ field and click ‘Create’. 

Next you can click ‘Launch permissions manager’ to start assigning permissions to your new group. Click here for a list of all user permissions.

 

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